dlb24 | Privacy Policy — How We Protect Your Personal Data

1

Introduction & Scope

Your privacy dlb24's top priority. This Privacy Policy applies to dlb24 (https://dlb24.onl) and all related services, including its mobile application. In this policy, we clearly set out what data is collected, why it is collected, how it is stored, and the circumstances under which it may be shared with third parties.

By creating an account or logging in through the dlb24 website or app, you are deemed to have accepted this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services and request that your account be deleted.

This policy has been developed in compliance with international data protection standards (GDPR-inspired) and prevailing gaming regulatory requirements.

We believe transparency is the foundation of trust. That's why every data management decision at dlb24 is shared openly with you.

2

What data we collect

dlb24 Only the information we need is collected — nothing excessive or irrelevant. Below is a breakdown of what we collect and why:

Data type	Example	Reason for collection	Required?
Identity Information	Name, Date of Birth	Account Verification	Yes
Contact information	Phone Number, Email	Notifications & Support	Yes
Financial Information	Mobile Banking Number	Payment Processing	Yes
Device Information	IP, browser, OS	Security & Fraud Prevention	Automatic
Gaming history	Bets, wins/losses	Service improvement & reporting	Automatic
KYC Documents	NID, Passport Copy	Large transaction verification	When required

dlb24 never collects unnecessary personal data — such as religion, political views, or ethnic background.

3

Purpose and use of data collection

dlb24 Your data is used only for specific, legitimate purposes — each of which is clearly outlined below.

Account management: To support registration, login, password recovery, and overall account security.
Payment Processing: To record deposits, withdrawals, and transaction history.
Customer Support: Your data is needed to resolve issues and provide support.
Fraud prevention: To detect and prevent suspicious activity.
Service Improvement: To analyse user behaviour and improve dlb24's services.
Legal Obligation: To meet applicable legal and regulatory requirements.
Marketing (With Consent): To send you relevant offers and promotions, with your consent.

Dlb24 does not use your data for any purpose beyond those stated above. Should we ever need to use it for a new purpose, your consent will be obtained first.

4

Data sharing policy

dlb24 Your personal data is never sold to any third party. However, in limited and specific circumstances, necessary data may be shared with the following parties:

Payment Gateway: bKash, Nagad, Rocket — only the minimum data necessary to process your transaction.
IT service provider: For server hosting and platform operations — under strict confidentiality agreements.
Legal Authority: To competent authorities when required by a valid legal order or investigation.
Game provider: Only the minimum data required for gaming activity — not identity.

Before sharing your data with any third party, dlb24 ensures that the party adheres to strict privacy standards. Should any misuse of your information occur, dlb24 will immediately terminate that relationship.

Your data is never sold to advertisers.
Data is not shared with unrelated third parties.
Your data is not shared with marketing companies without your consent.

5

Data retention period

dlb24 Your data is not retained beyond the specified period. A separate retention timeline is defined for each type of data:

Data type	Retention Period	Upon Expiry
Account information	For as long as your account remains active	Deleted When Account Is Closed
Transaction records	Up to 5 years	Automatically deleted
Gaming history	3 Years	Anonymized
KYC Documents	As Required by Law	Securely destroyed
Support Conversations	2 years	Automatically deleted
Marketing data	Until Consent Is Withdrawn	Deleted Immediately

Certain data may need to be retained for longer periods due to legal obligations. In such cases, dlb24 will always maintain full transparency.

6

Security measures

To keep your information secure dlb24 Multiple layers of security are in place. Our security infrastructure is built on a combination of technical, administrative, and physical safeguards.

256-bit SSL/TLS Encryption: All communications are encrypted — protection on par with banking standards.
Two-factor authentication (2FA): Provides a second layer of verification when logging into your account.
Firewall & DDoS Protection: Unauthorized server-level access is blocked.
Fraud Detection: Our AI-powered system detects suspicious activity in real time.
Regular security audits: Regular system audits and penetration testing conducted by third parties.
Restricted staff access: Only authorised staff have access to specific data.

In the event of a security breach, dlb24 will notify affected users within 72 hours and take all necessary steps.

You also play a role in keeping your account secure — use a strong password and never share your login credentials with anyone.

7

Cookie Policy

dlb24's website and app use cookies. Cookies are small text files stored on your device that help us improve the quality of our services.

Cookie Type	Purpose	Duration	Control
Essential Cookies	Login Sessions, Security	At End of Session	Mandatory
Functional cookies	Language & Preference Settings	1 Year	Optional
Performance cookies	Site Usage Analytics	2 years	Can Be Disabled
Marketing Cookies	Showing Relevant Offers	30 Days	Optional

You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may prevent dlb24's services from functioning properly.

8

Your Rights

dlb24At dlb24, you have full rights over your personal data. All of your rights are detailed below:

Right to access your data You can request to view what information dlb24 holds about you.

Right to Rectification You may request corrections to any inaccurate or outdated information.

Right to Erasure Under certain circumstances, you may request that your data be deleted.

Right to Restrict Processing You may request that the use of your data be limited to specific purposes.

Data Portability You have the right to receive your data in a standard, portable format.

Right to Object You have the right to object to certain types of data processing.

To exercise these rights [email protected]email us at. dlb24 will respond within 30 days.

9

Minor privacy protection

dlb24's services are for users aged 18 and above only. We do not knowingly collect data from anyone under the age of 18.

If we discover that a minor has registered on dlb24, we will immediately close that account and delete all associated data.

If you believe a minor is using dlb24, please [email protected]to let us know. We will take immediate action.

10

Policy Changes & Contact

dlb24 This Privacy Policy may be updated from time to time. Any changes will be published on this page, and the "Last Updated" date at the top will be revised accordingly. For significant changes, you may receive a notification via your phone number or email.

Continued use of dlb24 after an updated policy is published will be considered acceptance of the new policy. We therefore recommend checking this page regularly.

For any privacy-related questions, concerns, or requests, please email us at: [email protected] — we will respond within 48 hours.

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